Frequently Asked Questions
When should I reserve my equipment?
Please reserve any rental equipment as soon as possible. Most rentals have limited quantities and reservations are placed on a first-come, first-served basis. This is especially important during holidays and busy summer months. You may reserve any equipment as far ahead as you would like!
How do I reserve rental items?
Please call or email to make a rental inquiry!
Reservations are ONLY confirmed once a 50% deposit has been placed. Once reserved, you cannot go down in quantity of rental items. You may add any rentals after reserving as availability allows. Cancellation of your reservation will result in forfeiture of deposit. Reasonable adjustments (not full cancellations) to your order are taken under consideration.
The total is due before the delivery date, or at the time of pick-up. You may pay the balance any time before the event date!
Do you deliver?
Yes we do! We deliver all over the state of South Dakota and surrounding states. Delivery fee is based upon mileage and amount of equipment.
What are your delivery rates?
Delivery and pick up rates are quoted as a round trip fee and are based on the time and the location of your event, as well as how much equipment we will be delivering. One-way rates are considered based on equipment. Additional charges apply for after-hours deliveries, weekends and holiday deliveries. Depending on your location, there is a minimum order amount that must be met before delivery charges are applied. Ask your Event Rental Specialist for details.
What if I need to drop-off or schedule a pick-up on Sunday and you are closed?
No problem, we will have you setup for your event in advance and will pick up a day or so after the event is over. The same applies for pick-ups. You may pick-up your equipment on Thursday afternoon or Friday, and return on Monday. Special consideration can be made for some events when prior arrangements have been made, additional fees may apply.
Does Timeless set-up the equipment?
Timeless has an experienced and professional tent crew to set-up tents. We have a few tents available for pick-up, please give us a call to check availability and pricing!
The general setup / takedown fee of all rental equipment is based on amount of equipment and location of set-up. Other charges may be applied due to atypical set-up conditions such as: uneven grade at set up site, long distance moving by hand or unusual set-up surfaces (gravel, asphalt, concrete), etc.
Can you put tents on concrete, decks and other hard surfaces?
Yes! Timeless provides professionally installed tents. All of our tents are required to be secured with staking or special anchors.
What if the weather turns cold, or gets very hot?
We offer tent sidewalls, tent heaters, patio heaters as well as fans, swamp coolers and misting fans!
What do you do about electric wires and sprinkling systems in my yard?
We call 811 and place a utility locate ticket. They locate and mark underground public utilities. We try to avoid sprinkling systems but since they are almost impossible to detect we cannot be held responsible for hitting them. The customer is responsible for telling us about anything that might interfere that is not a public utility. The customer is responsible to mark any utilities that are private, 811 does not locate any private utilities.
Timeless is required to place a locate to set-up a tent without exception. It is for the safety of everyone involved. We require 48 hours to place a utility locate, not including weekends and holidays.
Are your tents fire retardant?
Yes. A copy of certificate of flame resistance will be provided for each tent upon request.
Do I need a tent permit?
Tenting may require a permit. Our Event Rental Specialists are happy to assist you with this process. Permitting requirements vary from city to city. Please contact the jurisdiction where the tent is being installed.
Who is responsible for the equipment?
The customer is responsible for the security of our equipment while in their possession. Please make sure that all items are in a secure location and protected from the weather. Missing and broken items are billed at replacement value and these charges are payable upon ‘closing’ of your order. If items are found after this time, we will promptly issue you a refund.
What happens if items are damaged or lost?
Responsibility for equipment remains with the customer from time of receipt until time of return. Please be sure equipment is secured when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes, crates, and carts.
What is the Damage Waiver?
The damage waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment. It is not optional and is non-refundable. If the damage waiver is declined and any rental items are damaged, the customer will be responsible for the replacement charges for damaged items. It can be waived if your event insurer covers damages of rental equipment. You may send us a copy of your policy to confirm!